About Us

The name Serendio is derived from the expression Serendipitous Discovery. Unearthing the not-so-obvious and seemingly unrelated from unstructured content is a hallmark of our technology and our name merely reinforces that.

Serendio has assembled an enviable team of diverse talents with proven ability to transform cutting-edge ideas in Machine Learning, NLP, Text Mining, Semantic Analysis into innovative products and solutions focused on analyzing customer and enterprise feedback.

Our solutions are deployed to solve a wide gamut of tasks including:

• Understanding customer preferences through sentiment mining from Social media and Enterprise data sources such as CRM, Call center narratives and survey verbatim.
• Categorization & classification of issues from Support forums for targeted routing and faster response.
• Automated Metadata generation for Ontology creation and fostering semantic search.
• User profile analysis for focused advertisement campaigns.

With offices both in Santa Clara, USA and Chennai, India, Serendio is one of the early companies to come out of Svapas Innovations, a Technology Incubator focusing on transforming leading-edge ideas to market innovations.