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Customer Experience Intelligence |
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What are the key uses of Serendio for a retail company with 30-50 locations? |
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Customer Experience Intelligence
Serendio Customer Experience Analytics (CxA) derives insights from social media, emails, surveys, call center narratives and other forms of customer-centric content to provide a precise analysis of customer sentiments, perceptions, needs and wants. The Serendio solution is used by a variety of companies in Retail, Banking, Telecom, High Technology, Healthcare and Media to optimize product launches, uncover price intelligence, increase product innovation, improve customer care levels, identify key influencers and increase lead generation. Serendio provides all these services and much more to market research and customer care partners as a highly-available and secure SaaS application
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Posted On : Sep 22, 2010
Comments( 2 ) |
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What are the key uses of Serendio for a retail company with 30-50 locations?
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Posted On : Sep 22, 2010
Comments( 1 ) |
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