Transform Customer Conversations to Insights and Action

Our Customer Experience Analytics (CxA) solution derives insights from social media, emails, surveys, call center narratives and other forms of customer-centric content to provide a precise analysis of customer sentiments, perceptions, needs and wants.

Our solution is used by a variety of companies in Retail, Banking, Telecom, Hi-tech, Healthcare, Entertainment, and Media to:

• Optimize product launches< /li>
• Uncover price intelligence
• Speed up product innovation
• Improve customer care levels
• Identify key influencers
• Generate new leads

Serendio provides all these capabilities and much more to Market Research and Customer Care partners and customers through a highly-available and secure SaaS application

For Market Research professionals, Serendio offers a reliable, proven way to leverage digital content for analysis purposes to improve ROI. As these sources grow in size and complexity, gaining ready access to them becomes a challenge. By providing a range of scalable solutions and services that address targeted harvesting of digital sources, deep and accurate text analytics and powerful report synthesis capabilities, market researchers can easily add digital sources to their portfolio of insight capabilities.

For Customer Care professionals, Serendio offers a proven and scalable approach to monitoring and mining consumer insights that relate to service, customer experience and overall customer support. Our solutions extend the traditional customer care offering to include new and better analytics and real-time monitoring of customer issues to pre-empt and reduce support issues and promote product innovation.