Customer Speak

"Analyzing social media was vital for our clients and CxA helped solve this problem quickly" - Research Analyst in a Market Research Company
"We were launching a new on-line Customer Support service and was looking for ways to generate new leads. CxA analyzed the conversation with our business rules and generated highly qualified leads" - Business Development Manager in a Customer Care company

Serendio's Customer Experience Analytics (CxA) solution addresses the needs of demanding professionals who want the most accurate and actionable customer insights available.

CxA harvests qualitative, unstructured conversations from a wide range of sources, including the social web, emails. and all forms of customer records. Using a combination of Natural Language Processing (NLP) and proprietary linguistic techniques, CxA produces highly accurate and actionable insights about customer thinking. These insights are delivered in multiple modes including a SaaS portal and through APIs to ensure the easiest possible integration with other applications.

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