Serendio's Customer Experience Analytics (CxA) solution addresses the needs of demanding professionals who want the most accurate and actionable customer insights available.
CxA harvests qualitative, unstructured conversations from a wide range of sources, including the social web, emails. and all forms of customer records. Using a combination of Natural Language Processing (NLP) and proprietary linguistic techniques, CxA produces highly accurate and actionable insights about customer thinking. These insights are delivered in multiple modes including a SaaS portal and through APIs to ensure the easiest possible integration with other applications.



